Competitive Intelligence - Marketing Research - Business Development

Competitive Intelligence - Marketing Research - Business Development

Competitive Intelligence - Marketing Research - Business DevelopmentCompetitive Intelligence - Marketing Research - Business Development
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Compliance And Quality Assurance Tests

Analyses and Methodology

RDAssociates' proprietary analyses help clearly identify whether or not your staff is in compliance with regulations around fair lending, consumer protections, and appropriate disclosures (i.e. RESPA, TILA, ECOA, etc.) prior to an audit from the regulators themselves. The results of our Quality Assurance Tests can be used for future training and as evidence of your compliance. 


Prior to any contact with your team, we will proactively work with you to understand the proper policies and procedures you have in place to be followed by your team. We also zero in on the particular areas of concern in order to best structure the QA process.  We then create a variety of potential borrower profiles based on the following:


  • Ethnicity
  • Age
  • Marital Status
  • Gender       


We can then stress test lenders from your organization to see how they handle each profile. 

Deliverables

All Quality Assurance Tests can be conducted through the following means:


  • Phone - with audio recording
  • In-Person - with audio recording
  • Web (Speed To Lead)


All deliverables include quantitative and qualitative results.